IT Managed Service

????️ Enhanced Microsoft 365 Support Plan

• SLA P1 & P2 (Only available on Priority+)


• Monitoring & Reporting


• Priority Queue


• Unlimited onboarding

• £40/user/month

  Price

• ✅ What's Included

• 5 tickets per user (60 shared tickets/month)
• Monthly Ticket Allowance
• Windows OS + Microsoft 365 (Outlook, OneDrive, SharePoint, Teams, Office Apps, Admin Centre)
• Support Scope
• 5–8 hour response time
• SLA – P3 (Normal Issues)
• 12–24 hour response time
• SLA – P4 (Low Priority)
• Same day
• Response Time
• Up to 2 hours per user per month
• Remote Support
• 1 user per month
• User On/Offboarding
• We'll handle backend cases on your behalf
• Escalation to Microsoft
• £25/hour
• Additional Work (Non-M365)

• ???? Not Included